Taylors Garden Buildings Happy Customers

A small selection of Taylors Garden Buildings happy Customers.

May I take this opportunity to say thank you for the prompt way that you dealt with my order for a summerhouse...... I would again like to reiterate my thanks and should any of my friends and colleagues require garden buildings i would have no hesitation in recommending you. Bob

Just to let you know that Peter completed erecting the greenhouse yesterday - it looks lovely! Thanks you very much for all your help - it goes without saying that I will recommend your company to my friends - in fact, I already have! Kind regards, Rosemary

Thank you yes we have received the order for our garden furniture. I did email you at the time but for some reason the mail was returned (maybe I got the spelling wrong!). I would just like to say it is nice to deal with a company over the internet who actually respond to queries - so many of them don't. thanks again, Margaret

Hot tub is in working and the whole thing is just fabulous - the guys who put it up were great too. All in all am a very satisfied customer. Thanks for all your help, Clive

What a good service, no questions, just good service, I would recommend you and Lugarde anytime. Feel free to use this letter in promoting your great company. And I have finished my garage, all that remains is to fit the electrics tomorrow. Thanks a lot for your service, Alan

Had the replacement shed installed today.

The quality is totally different and a lot better than the other one. The door is wider and finished better and the panels are also better. I've even got a proper door lock free of charge.  The 2 guys were very friendly and were a credit to your company.

Thank you also for the way you dealt with my complaint - I really didn't expect to even get a response. Please could you now arrange for some decent weather to be shipped over from Italy so we can use it!!! Many thanks once again - Michelle & family

Thank you so much for your excellent customer service. I am hugely impressed!

Playhouse - Ordered last Saturday, Delivered last Tuesday Painted last Thursday Built last Saturday. Quality service with a quality product. We now have the happiest three year old on the planet. Thanks for making his summer so special.

I am so impressed by your Website that I felt I should compliment you on a fine piece of work! The information is straight forward and gives all I need to know - instantly! We have been trying to find a Greenhouse heater and you have solved the problem at my first try. All we have to do is chose which from your extensive selection. Back soon with an order

Thank you very much once again. I'm the technical support manager for a global player in the telecommunication industry and know the business very well and I'd like to compliment you on your high standard of service and diligence in dealing with the customer and his questions. Thanks again, Bill

Thank you for your prompt and kind email . you will be pleased to here that the new pump arrived which i shall install tomorrow, It has been nice to converse with some one as well meaning as your self and as prompt in dealing with customers problems . i will have no problem in dealing with your company again ,and in recommending so to others. James

Hello Mandy, I just wanted to say that our Dandf summerhouse has been erected. We are delighted with the product but wanted to thank both Taylors and Dandf. You may also be interested in seeing the email (letter of thanks) we sent today to Dandf. Thank you Mr & Mrs H


Dear Sir, I would like to say how pleased we are with our new Dandf Georgian summerhouse that has now been erected. It was purchased through Langhale/Taylors where Mandy was very helpful, answering all our concerns quickly and efficiently. Craig & Phil who erected the summerhouse , together with other all the other members of Dandf staff were also a pleasure to do business with. We did have a couple of items missing from our delivery but these have now been delivered and fitted by your staff with the same helpful attitude to complete the job correctly. There is just one point we would like to mention. When the summerhouse was delivered we could not understand why there was a roll of roofing felt, until the fitters arrived. We were absolutely delighted to find out that we had a double timber roof sandwiched with the roofing felt - what an excellent feature. We could not find any mention of this in your brochure, and had no idea that this was the type of sound roof we would be getting. We believe you are missing out by not stating this in your brochure. At least we could not find this feature mentioned, nor could it be appreciated at any show-site as it is disguised and looks like one layer of timber roof. Thank you for an excellent product and service.

WOW! That's fantastic. Thank you so much for doing that and our thanks to Halls. We love the greenhouse! Best regards, Steve

Excellent service, very good at their jobs, a real pleasure to have around the place - top marks for your work force, Beverly

Thank you very much indeed for a wonderful level of service
The 2 guys were very friendly and were a credit to your company.
May I also thank you for speedy assistance and a great service. I am highly delighted! Many thanks, Graham

Just a note to say thank you for sorting out my problem regarding replacement glass for my greenhouse. You rang me back and resolved my problem quickly. This was true customer service and is becoming increasingly hard to find these days. Kind regards Michael

What can I say? A slightly upset customer, and what do you do. Pull one out of the hat. Weirdly I interact with the press a fair amount, own a couple of PR agencies etc... It was one of those things that happens, mistakes etc. and was going to ignore it. But you have gone above and beyond. I will try to mention both of your organizations at my next opportunity which I think is next week if I'm not mistaken, and let's hope you can both get some good PR for your good Customer Service.
Tabitha, David and Elizabeth all say thank you. :-)

Dear Sir/Madam, Just to let you know my order arrived this morning. I was very impressed how quickly we received it considering I only placed the order at 1700 on 8/3/05. Thank you very much.

Many thanks Mandy, I think we are all sorted out now.
Looking forward to the delivery, and we are up to date with the site being prepared.
Should not need to bother you any more - but thank you for your excellent customer service - just hope Dandf are as good!

The log cabin is now up and water tight and I would like to say how pleased we are with it. The quality is excellent and we had no problems putting it up. Made a couple of mistakes as the instructions were in Dutch English, but all in all it was very easy.
I would also like to thank you very much for all your and Ché's help with the plans and elevations, sorting out the amended order, and your very very helpful advice. The service you gave was better than first class and I have been recommending you to various friends and the local sailing club, all who are considering Lugarde cabins.
In this day and age, where poor service is the norm, I really do congratulate you on providing us with an excellent product with first class service back-up, all at a very reasonable cost. We are absolutely delighted!
In the end the planning authority conceded that we didn't need Planning Permission, and I am hoping that the internal works will be completed by the end of March.
With every good wish to all at Taylors for the future.

I wanted to say thank you for the installation on 22 February of your own manufactured summerhouse. We are very happy with the the quality and design of the summerhouse and the service we have had from you throughout. We would certainly recommend you to any other potential buyers. Yours Gary

Finally may I say that it's been a pleasure dealing with you, just the right mix of super-efficiency, prompt and useful information and friendly banter to keep this customer very happy. Cheers, John

I just want to thank you and your company for such prompt and wonderful service !
The swing arrived today and me and my husband assembled it. It is made very well and the product has clear and precise instructions included with it.
Thank you very much again for all your help.
Regards Rachel

Thanks very much for initiating a response to my query. Someone from Yardmaster telephoned me yesterday to explain that the design had changed and the drawing is not yet reflecting the change (as suspected!!).
They were very helpful, as indeed you have been and I would have no hesitation in recommending your services to friends etc. best regards, Craig

Helpful, friendly and efficient, thanks for calling me to discuss the floor again before manufacture to make sure it was right. Jake

Just a quick note to thank you for the way your company dealt with my above order, I am very pleased with both the quality of the shed and service provided.
Many thanks, Dave

I just wanted to say a big thank you to you for co-ordinating the arrival of my new shed which was delivered and installed yesterday. It was a little difficult to see things properly in the dark last night and this morning (I'll have a better look at the weekend!), but as far as I can tell everything looks fine.
Thank you for keeping me informed - even if it wasn't such great news to hear about the delivery truck breaking down on Monday - at least I knew what was going on!
If anyone should ever ask me where to go to get a new shed, I'll pass on your number.
Many thanks and kind regards, Matt

Many thanks for the very fast feed back. It is much appreciated. I will let her know.
I am sure she would like me to thank you for the friendly, positive and fast assistance you have given her on this order. Especially as this is the first time she has brought from the Internet. A good first time experience means that she has confidence in this method of purchasing again.
Once again many thanks for you help. Yours sincerely Allan

Visitor: thanks ever so much, and may i say what a brilliant idea being able to chat online about the products

So sorry it's taken so long to reply to your Email. I would just like you to know, that my Grandson was that excited on Christmas morning that you really turned out to be his very own Fairy Godmother Hope someone return's your kind help to you one day soon Thanks again. Jill

Thank you very much for this - I really appreciate the refund. I am still very impressed with your company and especially the way you have dealt with my complaint, and yes I do hope to buy more products from your catalogue - I am still thrilled with my solar stepping stone which my daughter bought for me and I know she was very impressed with the service she got as well!  I will let you have the date I returned the lanterns to the supplier for your records.
Again, many thanks Regards, Helen

Your Taylors Playhouse is superb, you really are lovely company to do business with, i will be recommending you to all my friends, thank you.
R J Burr....

What brilliant service you all give, replacement parcel on my doorstep this morning.
Thank you so much, it is so unusual to find such friendly helpful and efficient people, can you sell everything please LOL.
A very Happy Xmas (yet again) you all deserve a lovely one.
Endless Thanks

Just a quick note to say that the Prima Gazebo arrived in super fast time and that we are delighted with the quality and attention to detail of the product. Thank you for your fast efficient service.
Kind regards,

The floor looks great and overall we are very happy with the purchase I must commend you. We discussed what we were after and agreed a way forward. This was unfortunately a 'false start' but without any encouragement from myself, you offered to resolve the situation to a mutually satisfactory outcome and have consistently surpassed my expectations since. One of my 'pet hates' are companies who are arrogant and unaware of customer care - I'm obviously a 'grumpy old man'! To my mind, you have set a whole new benchmark for me and I now have a new, better, example of superb customer care to bore people with! Thank you and the team very much for such excellent service.
Kind regards,
John & Liz

Just a quick note to let you know that i am now the proud owner of Lugarde home office and i am delighted. I am thankful of your advise regarding the installation as it took the very courteous fitters at least 10 hours to erect and it would have surely taken me at least a week!!
many thanks for your help

I've got your site bookmarked! It's not often that customers receive such a fantastic level of service.
Many thanks

Our shed arrived on time and was erected very efficiently and courteously, thank you, James

Very many thanks for your email. I have contacted the company you suggested and have placed an order with them today. I really am so grateful to you - I have been searching for the Whirly Rocket for weeks. Many thanks once again. I am sure you have made Christmas Day really special for my two year old twins!
Kind regards

What a nice bunch of lads!

Thanks for this help. Please pass my thanks to all on the team who have given great support as my project has gone ahead. In truth the problems were all small scale and were resolved in good time. I will happily act as a reference for your business and will send some photos when the site is tidy enough to look the part.
Mike Edwards

Many thanks for your speedy reply

Just to say the building arrived perfectly on time (almost to the minute) which is amazing when you consider where it came from; it went up really easily and it looks great. Loads of people have been asking us where we got it. Thank you for all your help - for my largest ever internet-based purchase it has been very painless.
All the best,

A1 job, very recommendable

Thank you for the very efficient and friendly service and delivery of the garden box I ordered recently. I was impressed by all aspects and the resulting box comes well up to my expectations.

Our Yardsaver shed is excellent. it looks very nice, has a high quality feel to it and smells nice too! The first attempt to deliver it happened whilst we were away, last Friday (as predicted!). It was then redelivered on Monday.
It was quite easy to erect - made a lot easier by the screws being part-drilled in the relevant places and by the very accurate and good quality joinery work that had been done to enable it to all to slot together. The labelling of the sections and brief instructions were also very useful. It certainly takes two fairly strong people to erect the shed. The roof is the main challenge as it has to be lifted so high - and it's not light. Despite this, it was about 2 hours work to put it up.
I will take some digital pictures of the shed when the sun comes out again - haven't seen it for a while in Oxford - and will forward them to you by e-mail.
Best wishes

Everything OK - lovely people

Dear Ladies, just to say the Barbecue arrived today 8.30am. Have erected it and painted it, all ok. Looks fantastic, all we need now is the weather, not looking too good for the weekend, not to worry, many thanks to you all for your efficiency and service, it is second to none. Will recommend your company to all my friends and relatives,
thanks again. from Jean

Many thanks
Our shed is now up I would commend your service to anyone who asked and several have.
If buying again I would definitely look at your site again

Many thanks, very impressed

Thank you very much for your honesty!  I think we are going to buy something else for her.  But if we ever have need of Taylors-type products we will certainly look there first given your straightforward customer service.
J. Mathews

I received the goods yesterday. I would like to say how pleased I am with the goods, how competitive your prices are and the service.

Hi have had the 18 by 9 shed delivered (many pieces!) all seem to be in good condition the driver was very helpful and pleasant to deal with hope we manage to fit it all together. Regards Mr Smith

Received my order and I wish to thank you for your quick and hassle free delivery, I am sure other campers will ask where I purchased my picnic table and I have no hesitation in recommending you to them.
Mrs Harding

Just to let you know the shed is now up and looks great. It will certainly take a few gardening and pets supplies!
Excellent service many thanks

The shed is in place and looks great.  I am very pleased with the quality of it and I would like to thank you for a really excellent service from start to finish.
Kind regards

Not very often something like this happens! Thanks ever so much for all
your help, I'm sorry it's been such an fiasco but I have no complaints about Taylors whatsoever, you've been really helpful.
I think I'm going to buy her a bird table instead! ;o)
Thanks again

Thank you for your fast response, much appreciated. The insurance company involved have immediately verbally agreed your quote with no argument - so we expect to be able to order very shortly.
We sincerely wish to compliment you on your fast and efficient service.
Kind regards
Green Meadows

I have recently purchased the Ferndale EP64 metal shed from yourselves and I just want to let you know how pleased we both are with the product. The confirmation letter which gave comprehensive details of base size and other dimensions was extremely helpful. The goods arrived as planned and nothing was to much trouble for the driver who placed the package round the back of the house which from the front of the house was no mean feat! The shed is now complete in its little corner looking as if it had grown there. All I can say is that it is great value for money and well worth the effort . Many Thanks, Mr. Ian

Such a pleasure to deal with someone so professional and competent....you are a credit to customer service .......please forward to your boss! I will be back for more business!
cheers Clare

Many thanks for confirming cancellation and refund. Superb service, hopefully we will do future business!
Thanks again for your understanding and efficiency

Just to say sorry that you were "pestered" by my family regarding the delivery date of the above mentioned order.
The Pent shed was delivered last Thursday to my son's address in London and was erected (well most of it) the same day.  It has been treated with Sky Blue preserving paint and I am told it looks very good.    It rests at the top of a walled London garden, with ivy to the rear and a pear tree loaded with fruit to part of the front - a lucky little shed !!!!!!!
My son and family went on holiday to Spain today, hence the urgency to have it delivered before last week-end.   Many thanks for your help and patience.
Kind regards,

message received thanks, looking forward to item received!
by the way, nice web-site - that's why i ordered from you!
keep cool

Thanks for looking for an alterative seat, we have decided to wait for the original design to become available again. Please email me when you have some coming in and I'll be delighted to place an order. It is a pleasure to work with an organisation that values its customers as you do and has such an excellent a customer service policy. Looking forward to hearing from you soon regards Fran

Just to say i am really impressed at your response and the quality of the product.
Regards Derek

Thanks for the cheque which I received today in lieu of payment for Cuprinol wood treatment.
I very much appreciate the way you have conducted your business with regard to this issue and would have no hesitation in recommending your company to any other potential customers.
The wood is know all painted and we are assembling the Bambi House in a tree next week!

Excellent service, very polite, thank you

Just a note to let you know that the Solar Pond arrived this week, good service!
The sun is shining a bit this morning so I have set it up - just in a bucket of water - to test it out. A slight bit of sun and off it goes, really good.
I just thought I'd let you know how pleased I am with the service you provide and also the product.
Thanks again,

Many thanks for your quick response and the supply of these guides, I would recommend you to anyone needing a metal shed or other of your products, Regards Lawrence

I would just like to say a big THANK YOU to both of you for your help in getting this shed delivered and fitted.  The fitters came on Friday, and the shed now looks great!  I know I've been a pain on the phone, but you put up with me with good grace!  I would certainly recommend Taylors again.
Kind regards

Thank you very much you have been a great help and very professional

Received my order this morning safe and sound. I am very pleased with it and it looks smashing in my garden. I am very pleased with your level of service and will be recommending you to my friends. Thank you for making this a very pleasant transaction.

Thank you very much. Although unhappy with the product, I would like to say how impressed I have been with your service. You have all been really helpful and I wouldn't hesitate to order from you again.
Thank you very much for your prompt attention.

Thanks for your call this morning re the extra grill. Your service has been absolutely excellent. Look forward to the barbies!!

Just a note of thanks for your excellent backup service. Replacements arrived yesterday and everything is fine. Thanks to everyone involved.

I am really chuffed that you thought to get back to us....but we have already bought our lights.. thank you for thinking of us. we will still recommend you , I am sorry you were let down by the co. wish you all the best for the future
Thank you for the 9x9 shed that arrived safely.  You may be pleased to know that I have successfully erected  it! The design is such that one is able to construct it without any  help. It is a splendid deal. Thank you again.  However, there is a slight niggle! The supplier omitted three Cover Strips (Felt @ Eaves) Width 30, Length 1462 and Depth 12. I received ONE only! Can this be rectified?   Plenty of screws etc. were included but they were a bit tight with the 40 mm nails. (Not such a problem!) If you can help. You will make one happy chappy!  Whatever you decide, thanks for listening.
Kind Regards,

I purchased a second shed from you a few months ago and have only just erected it (last week), and I am glad to say that I am highly delighted with the quality, price and most of all the ease of assembly. My eternal gratitude......Graham

Delivery was remarkably punctual (arrived 2 hours early at 6 am but waited quietly until lights went on!), and helpful.

Thank you for your e-mail, I just want to say that since ordering this product and re-ordering.  The service I have received from start to present has been commendable.  Its a shame that all the other companies I have dealt with over the Internet have not been so receptive.  I think the confirmation package that you also distribute is very good in clarifying your order, delivery date, and base assembly.  If your product is as half as good as your service to date, Im sure I will be very happy indeed.
Thank you once again

Thanks for all your help. I have nothing but a good impression of Taylors and will happily order again. Sheila from the NightFreight was also very helpful.
Look forward to dealing with you again.

Thankyou for the kind words, but we must stop meeting like this. The bolts have arrived, (most promptly may I add) and the shed sends its regards and asked me to tell you that it is very happy where it now resides. Much nicer than in those boxes. Thankyou once again for your excellent service, and may an angel always be at your side. Chris

Thank you for your prompt reply to my previous email.
I am glad to say that the way your customer services has dealt with my query regarding pricing that i would be more than happy to make a purchase of product (EY109) metal shed @ the price of £....00 including delivery. Please could you let me know if i should order through the normal way via your homepage or would you rather me contact you via your telephone number ? Regards : Mr Wintle

Received as promised. Thank you for your efficient
service. Craig

It is alright Mandy, I have already repaired the panel.
Many thanks for your concern. See you later, there is no doubt that I will be in touch in the future, there is a lot of interest on the island regarding my work shop.

shed delivered ,erected. Very pleased with it and well worth the wait.
A very Happy Christmas to you ALL.

Just a note to say thank you very much for your help in sorting this out, much nicer service than Argos or any other conglomerate, a real pleasure doing business with you! A very Merry Christmas to you!

Many thanks for a great service, and of course, MERRY XMAS..!

Just a quick note to say 'Thank You' SO much for supplying us with a chicken coop for Big brother, you will have seen that the chickens played a major part in the series and I'd be surprised if the housemates don't give you a call quite soon! I hope that everything went to your liking, and I'm sure we'll be back in touch if we need help in the future. Many thanks again for everything, it's a pleasure to work with such a cooperative and enthusiastic supplier. Best wishes, Deborah (Producer)

Thank you very much for the prompt reply regarding apex shed . There is one other chalet type double door 9x9 with verandah on your site. We are measuring the planned area at the weekend and will decide very soon. Good informative site. Very helpful. Regards Andy

Thanks for sorting things out for me.
As I said in my letter, the shed was better than expected as the web site didn't mention that it came complete with staging. Regards, Chaz

Thank you so much for the message, the disk and the wonderful and easy way you have of finding just what you need. I just typed in "where do I buy a chicken coop in the South West" and that was that.

I so look forward to owning my first "chook" house. An odd Christmas present from my husband but who needs new underwear, the parachute silks I wear are fine, not sexy but fine. All the very best to you, Mandy

Dear shed Lady
Thanks for the order confirmation and for proving that customer service does actually exist. Many thanks for your help

I took delivery of a garden shed on Friday and would like to congratulate you on a marvellous product. It was very well made and I put it together with ease. I shall certainly be recommending your products to all my friends. I would be very grateful if you would pass my comments to the manufacturer. Thank you for all your help. Yours sincerely, John

shed has arrived, Thank you for your prompt attention

Thanks for your reply, but the good news is that the shed arrived yesterday (Monday) afternoon. Needless to say I am very happy with the delivery time. Thanks again.

Eureka, we have had delivery thanks for all your help/ Margaret

Further to my order for two Treetops buildings. I have now erected both - after modifying the Apex SD 9x6 and utilising the extra opening lights to use as a summerhouse.
After spending a busy summer building and relaxing, the buildings are first class and of good quality, many a happy hour to be spent in a Treetop!!
Thank you for your help, prompt delivery and professional approach.

Just wanted to let you know that we had our shed  installed a few weeks now and so far we are very happy with the results. Thanks to you and the team for the excellent service so far. Best regards Dean

I erected your tree seat and i have to say not only is it beautiful, i was very impressed by quality of the work and the timber, it is really good.

I managed to contact Dougie on Friday evening and talked him into agreeing to come this morning (at the expense of postponing another piece of work I'm afraid!) and he and his mate arrived at 8 a.m. and all was set up by 11.30 - marvellous.
I like my potting shed very much - I think it suits the garden, which is quite small, and will do just the job I want. The design is excellent and it's very well made. I am so pleased to have it at last (that's counting the eight previous months of nil success) and very grateful to you for all your help and support. You said I should have it by the end of the month and I have!
Many, many thanks, and all best wishes.
Susan Stewart

The shed is up and now painted they came to erect it on Saturday they did say Sunday at 8 .00 am but found that they had time to spare the two men did a great job in very quick time
We would not have any problem in buying again if we need to from your company and would be glad to recommend you.


Your website is very good!

I just thought I would drop you a line to say thank you so much for the greenhouse. We finally got around to erecting it at the weekend after what seemed like an age since it was delivered. It was quite easy to put up even though you needed a maths degree to work out the instructions but isn't everything you put up like that?

Just to say thank you for your excellent service in delivering our shiplap shed  that we ordered over the internet from yourselves. The delivery people were also accommodating. We have recommended you to all our friends.

Thank God there are other human beings out there - I was beginning to think that I had inadvertently slipped into a strange parallel universe where words sounded similar, but had no meaning! Many thanks - I'll pop a cheque in the post to you tomorrow. Any idea of when you might be able to deliver (I'll need to leave the gate open)?

I just wanted to say thankyou for a very prompt ordering and delivery service, my shed was delivered within 1 week of placing the order. Jacci

Just a quick e-mail to say thanks.
The shed was delivered on 29th April, all bits were present and correct. It is now up and looks very good. (quite proud of myself for doing it as I am not very good at that sort of thing) Saved over £100 by buying from yourselves to local shed builders. Very surprised at the low cost of delivery as I live 60 miles north of Aberdeen. Thanks again. GEORGE

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