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||Frequently Asked Questions
We understand that shopping online can sometimes be a daunting experience. To make it easier we have listed below a number of frequently asked questions about shopping with Taylors Garden Buildings.
You can also find specific question on each of the product pages relating to that particular product. We try to give as much information as we can across the site but if you have any further questions regarding our products or services we would be very pleased to help.
The following is for guidance only and does not affect the Terms and conditions.
We try to offer our customers as much information as possible, our product
pages are as comprehensive as possible, please see the picture below for further
explanations of the facilities on each product page
Will my building require planning permission?
There may be restrictions in your local area. If you are putting up a garden
shed or summerhouse, as long as the floor area is less than 15 square metres
building regulations will not normally apply. Also bear in mind that as soon as
the building is used for sleeping accommodation or employment it will then fall
under building regulations. As a general guideline from 1st October 2008,
outbuildings do not require planning permission as long as the following
criteria is followed:
1) No outbuilding forward of the principal elevation fronting a highway.
2) Outbuildings and garages must be single storey with maximum eaves height
of 2.5 metres and maximum overall height of 4 metres with a dual pitched roof or
3 metres with any other roof style.
3) With 2 metres of a boundary the maximum height must below 2.5 metres.
4) No verandas, balconies or raised platforms.
5) More than half the area of land around the 'original house' is not covered
by additional garden buildings.
7) Within the curtilage of a listed building and outbuilding will require
6) In areas such as National Parks, the Broads, World Heritage Sites and
Areas of Outstanding Natural Beauty, the maximum area to be covered by an outdoor
building more than 20 metres from the house must be limited to 10 square metres.
Any buildings at the side of property within these areas will require planning
However, local conditions may prevail and it is always best to contact your
Local Planning Office for clarification. There may be restrictions and
covenants, such as proximity to boundaries or other buildings, or you may live
in a conservation area, and a short phone call to your Local Planning Office
will bring peace of mind. Our Sales Manager has also written an article relating
to planning permission for sheds, log cabins and summerhouses which you may find
particularly useful. This article can be found within our Support Centre.
Do you have a show site?
We provide a selection of Garden Buildings from our ranges to display to enable
our customers to gain an insight into the quality and materials used.
Unfortunately we are not able to show you every building we have but we feel
with our display you are able to get a feel of the various manufacturers. Please
come and visit us, have a chat and a coffee and we'd love to discuss your
requirements with you. We are currently updating our show site and just in case
you are visiting for a particular building please do contact us first to ensure
your visit is not a wasted one.
How to shop online?
Shopping online with Taylors Garden Buildings is as easy as 1, 2, 3! Simply
follow our 3 steps to find, select and buy the item you are looking for.
1. Find the product you want.
To find the garden products you're looking for you can:
Navigate - The main departments can be found to the left of your screen. Clicking on
these will take you through to all the sub-categories available in that
department. Clicking on one of these will then display all the products
available, should you require more details simply click on the product title or
Search - The search facility can be found on the top left hand corner of each page.
You can search by description, Price or Size. (When searching for products by
size please enter the details in feet and make sure each character is entered
with no spaces i.e. 8x8). Type in the search box and click search.
2. Select and add to Cart.
When you have found the product you want to buy, simply
select the quantity you require from the drop down menu and click Add To
Dont panic, you havent bought anything yet and you can add or remove as
many items as you want until you decide to make a purchase. You can view
your shopping cart at any time by clicking on the View Cart which is under
the main categories on the left hand side of the screen.
If you need to think about
things or log off, dont worry! If you are a registered customer the items in
your shopping basket will be there when you login next time. If you do not
register the basket will empty once you have left the site for security reasons.
In order to save the items in your basket simply register today and enjoy all of
the benefits of being one of our registered customers.
Paying for the products you have selected couldnt be easier. Click on View
cart at the left hand side of the screen and you will be taken to your shopping
cart. You can then check its contents before proceeding to Checkout. Scroll
down and fill in the details we ask for, follow the instruction through to the
final submit of order. You will receive a confirmation of the order either by
post or by email.
As easy as that!! Of course if you would prefer to speak to a person please
contact our customer services on 01604 780 350 and you can place your order
over the phone.
Why should I register with you?
Registration is useful in a number of ways: it allows you to create a wish
lists and save the contents of your Shopping Cart for later use. Your details will
be kept safe should you wish to order today or at a later date. It will also
allow you to review and track existing and old orders as well as seeing your
reward points entitlement to be redeemed against future orders. Of course members
of our site also receive additional discounts and member offers.
Is delivery included?
The prices on our website are including delivery to the majority of mainland areas within
the UK. There are additional charges on some products for certain areas such as Scotland, Offshore Islands and some remote areas of England and Wales. Where
possible we do alert you to these additional charges on the product information
pages. If you would like to check your area doesn't have any additional charges
for delivery please contact us.
How Long is delivery?
The expected delivery time of each product can be found on that products web
page, just underneath the 'Add to Cart' button and are provided in working days (Monday to Friday, excluding Bank Holidays). If you are in need of a product
sooner than the expected delivery period please contact us and we can look into
the possibility of getting it to you sooner. Buildings which have been ordered
with installation can sometimes have an extended delivery time. If the delivery
time is an important issue for you please contact us before ordering.
Am I in your delivery area?
The majority of our products can be delivered anywhere within mainland UK.
Sometimes there are additional charges for remote areas (e.g. Cornwall, Wales,
Scotland). If you want to check a delivery area for the product you are
interested in please contact us on 01604 780350 and we will be happy to check
A lot of the carriers delivering larger goods don't like getting their feet
wet so won't deliver to Islands such as the Channel Islands, Isle of Man or the
Isle of Wight. In these cases we can deliver to your nearest Mainland port but
you would have to organise the rest of the carriage. The smaller products which
go by post or parcel force can usually be delivered over to you at no additional
charge please ring us to check.
If you are from overseas I'm afraid we can only delivery our products to the
UK mainland at this time.
How can I order with you?
You can place an order online, by phone, fax, post, email and of course in person at our show site. All of our products show the prices next to them and this price includes VAT and delivery to most mainland areas of the UK. On receipt of an order, this is normally processed on the same day, you will then receive an order confirmation from our system which also acts as a VAT receipt should you require one.
Will my details be kept private?
We at Taylors Garden Buildings take your
privacy very seriously. We do need to know some details when you place an order
with us: your name, address, contact number and credit or debit card details. We
couldn't place an order without these.
You dont have to worry about any third
parties getting hold of your details. We keep them safe and secret. We are
against any kind of unsolicited emails and see it as an unwanted invasion of
How can I pay?
You can pay for your order in a several different ways, whether it is on-line
or over the telephone. We accept Mastercard, Visa, Switch, Solo, Delta or
Maestro. Cheques are also accepted. However, in this case orders will only be
fully processed once the cheque has been received by us. If you decide to pay by
cheque, please make cheques payable to Taylors Garden Buildings and send them to
our Northampton address.
Funds are taken at point of order when payments are made by card. If you
would prefer to pay a deposit at the point of order, please contact us as the
full amount will be taken unless otherwise agreed.
Other ways to pay include BACS, PayPal, Google Checkout, Purchase Orders (for Schools and Government
bodies) and Taylors Gift Certificates.
How will I know you have accepted my order?
If we have accepted the order and it has been processed, you will get a
confirmation email. If you haven't got an email address we will confirm it by
Can I track my order?
If you need to check your delivery at any time please contact our customer
service team either by email or phone. If you can have your order ID handy they
will check your order and give you an update of its progress.
Returns and Refunds?
We want you to be 100% happy with your order. If you buy a product from us which
we have delivered and you are unhappy with it you can return your goods, for any
reason, in the original condition and packaging to receive a full refund or a
replacement. Please notify us of any cancellations within 7 days of receiving
your order. We must be informed of any damages from transit within 5 days of
As soon as we receive the product in its original condition we can issue a
refund or organise a replacement for you. When returning your goods we do advise
you to return them by post, or by courier. You must obtain proof of postage and
a receipt of the charges. If the mistake is ours we will happily cover your
If you want to return an item back to us please contact our customer services
either by emailing on
[email protected] or call 0845 00 66 286. We will let
you know the full details of where to send your product and what information to
include. In most cases items do not need to be sent to our Ashwellthorpe address
so please contact us before you return anything.
What is your RSS feed for?
It is simply an easy way for you to keep up-to-date with what's happening on our website. We use it to publish new products, articles and news. You may find this useful if you have collected customer reward points and would like to be notified automatically of any new products. You will require a RSS newsreader to access the feed and these are available freely across the internet.
What is an Adobe PDF Download?
We have tried to give our customers as much detail and information as
possible. For many of our products we have a manufacturer's brochure
available, this is in PDF format and can easily be downloaded from the product
pages by clicking on the PDF icon. To view PDF documents you will need to have the free reader
installed on your computer, most systems come with this installed. If it
is not installed on yours you may like to download it. Adobe PDF documents can be shared, viewed, and printed by anyone, on any system, using free Adobe Reader software, regardless of the operating system, original application or fonts. They allow you to view very large files quickly. We have made it quick and easy for you to download your own copy of a manufacturer's brochure or installation instructions. Download the latest version of the free Adobe Reader today, it's free!
What is your email address
We use an email form to collect emails to try as much as possible to avoid spam emails from other companies. If you wish to email attachments, details or any other information, please use [email protected], you will need to type this into your "to" field without the gaps.
How do I lay my base
We are always on hand to offer as best advice as possible. Please let us know
the building you are considering and we can then help you as much as possible
with the correct way and best method to use. You may also like to read an
article on our blog which talks about the various styles and methods available to
you. Please visit our Support Centre for advice on