The floor looks great and overall we are very happy with the purchase I must commend you. We discussed what we were after and agreed a way forward. This was unfortunately a 'false start' but without any encouragement from myself, you offered to resolve the situation to a mutually satisfactory outcome and have consistently surpassed my expectations since. One of my 'pet hates' are companies who are arrogant and unaware of customer care - I'm obviously a 'grummpy old man'! To my mind, you have set a whole new benchmark for me and I now have a new, better, example of superb customer care to bore people with! Thank you and the team very much for such excellent service.