Thank you for your e-mail, I just want to say that since ordering this product and re-ordering. The service I have received from start to present has been commendable. Its a shame that all the other companies I have dealt with over the Internet have not been so receptive. I think the confirmation package that you also distribute is very good in clarifying your order, delivery date, and base assembly. If your product is as half as good as your service to date, Im sure I will be very happy indeed.