It is now just over three years since we took over the running of this company.
The previous owners of the business had changed their focus, wishing to explore new avenues and made the heart wrenching decision to sell Taylors Garden Buildings on. We purchased the website in May 2012 and immediately set about catching up on deliveries which had unfortunately been set back by a few days due to the handover.
The early days were very fraught to say the least, the phones were literally ringing off of the hook with customers chasing orders (news of the change over had spread very quickly and many people were now panicking that they had lost their money and would not be getting the items they ordered). The first thing we had to do was to contact all of our customers to inform them of the situation and give them some peace of mind. Some people requested to have their money refunded while a vast majority were happy to continue with the order they had made and wait just a little longer for the delivery to take place.
It was a stressful time for all in the Taylors office, starting a brand new job is never easy but to literally hit the ground running is even less so. Gradually we began to make progress and get ourselves caught up. We are pleased to say that all orders got sorted out and, thanks to all of the patience and support from our customer base, we were soon able to move forward and begin doing what we had aimed at doing in the first place – selling garden buildings.
This was where it started getting exciting, with the old orders sorted and completed we could now focus on moving the business forward and start to repair the Taylors name in the marketplace.
One of the first big moves we made was securing a contract with a very large shed manufacturer who would deliver and install their garden buildings all for one price. This is of course UK Garden Buildings, they are the suppliers of our Ready Built range which has gone from strength to strength and is now one of our biggest selling lines.
The second major step we took was to purchase a local garden centre. Woodmeadow had been trading since the early 1970s and the previous owner had decided to move on to a new chapter in life. This came at a perfect time for us, it was obviously meant to be! With the purchase of Woodmeadow we now had a display site to showcase some of the buildings, this not only made us a more physical presence but it also enabled us to offer a more personal service by allowing us to meet our customers face to face.
Since those early days Taylors has continued to grow and now, three years later, we have revived the Taylors name and once again become a more prominent force on the internet. We have a much bigger team now too, some people have come and gone down the years, some have moved to different areas of the business while others have decided on a different career path, but we now have a team that is bigger and better than it has ever been!
Due to the increase in staff we re-located our sales office to bigger premises, this was our third big step in the growth of our business and happened in July 2013.
Thanks to our social media platforms (Facebook in particular) we have had a lot of positive feedback from our customers – some of those customers by the way were with us in the beginning and have stuck by us since then.
A huge thank you to them for giving us the chance to grow and standing by us!
In the past three years we have managed successfully to breathe fresh new life in to an ailing business and restore it to former glories, we have done the same to a local garden centre which has seen a dramatic increase in sales and now has a solid loyal customer base.
We even managed to do our bit for charity too, long term followers of our blog will remember that we did Movember in 2012 and raised over £1600.00!!
We have many plans for the future which will be mentioned on here as and when they happen – there are still exciting times ahead so watch this space!!