FAQ

Do you have a show site?

Yes. At our garden centre in Northampton we have a selection of Garden Buildings including sheds, log cabins, greenhouses and summerhouses from our ranges on display to enable our customers to gain an insight into the quality, sizes and materials used. Visit us at Woodmeadow Garden Centre, Kettering Road, Northampton, NN6 9TD. Unfortunately we are not able to show you every building we have but we feel with our display you are able to get a fair representation of the various manufacturers. Please come and visit us, have a chat and a coffee in our Tearoom we would love to discuss your requirements. We are currently updating our show site and just in case you are visiting for a particular building please do contact us first to ensure your visit is not a wasted one. Tel: 01604 780350

How can I order with you?

You can place an order online, by phone, fax, post, email and of course in person at our show site. All of our products show the prices next to them and this price includes VAT and delivery to most mainland areas of the UK. On receipt of an order, this is normally processed on the same day, you will then receive an order confirmation from our system which also acts as a VAT receipt should you require one.

Will my details be kept private?

We at Taylors Garden Buildings take your privacy very seriously. We do need to know some details when you place an order with us: your name, address, contact number and credit or debit card details. We couldn't place an order without these. You dont have to worry about any third parties getting hold of your details. We keep them safe and secret. We are against any kind of unsolicited emails and see it as an unwanted invasion of privacy.

Will my building require planning permission?

There may be restrictions in your local area. If you are putting up a garden shed or summerhouse, as long as the floor area is less than 15 square metres building regulations will not normally apply. Also bear in mind that as soon as the building is used for sleeping accommodation or employment it will then fall under building regulations. As a general guideline from 1st October 2008, outbuildings do not require planning permission as long as the following criteria is followed: 1) No outbuilding forward of the principal elevation fronting a highway. 2) Outbuildings and garages must be single storey with maximum eaves height of 2.5 metres and maximum overall height of 4 metres with a dual pitched roof or 3 metres with any other roof style. 3) With 2 metres of a boundary the maximum height must be below 2.5 metres. 4) No verandas, balconies or raised platforms. 5) More than half the area of land around the 'original house' is not covered by additional garden buildings. 7) Within the curtilage of a listed building and outbuilding will require planning permission. 6) In areas such as National Parks, the Broads, World Heritage Sites and Areas of Outstanding Natural Beauty, the maximum area to be covered by an outdoor building more than 20 metres from the house must be limited to 10 square metres. Any buildings at the side of property within these areas will require planning permission. However, local conditions may prevail and it is always best to contact your Local Planning Office for clarification. There may be restrictions and covenants, such as proximity to boundaries or other buildings, or you may live in a conservation area, and a short phone call to your Local Planning Office will bring peace of mind. Our Sales Manager has also written an article relating to planning permission for sheds, log cabins and summerhouses which you may find particularly useful.

Returns and Refunds?

We want you to be 100% happy with your order. If you buy a product from us which we have delivered and you are unhappy with it you can return your goods, for any reason, in the original condition and packaging to receive a full refund or a replacement. Please notify us of any cancellations within 7 days of receiving your order. We must be informed of any damages from transit within 5 days of receipt. As soon as we receive the product in its original condition we can issue a refund or organise a replacement for you. When returning your goods we do advise you to return them by post, or by courier. You must obtain proof of postage and a receipt of the charges. If the mistake is ours we will happily cover your return charges. If you want to return an item back to us please contact our customer services either by emailing on info@taylorsgardenbuildings.co.uk or call 01604 780350. We will let you know the full details of where to send your product and what information to include. In most cases items do not need to be sent to our Northampton address so please contact us before you return anything.

Is delivery included?

The prices on our website are including delivery to the majority of mainland areas within the UK. There are additional charges on some products for certain areas such as Scotland, Offshore Islands and some remote areas of England and Wales. Where possible we do alert you to these additional charges on the product information pages. If you would like to check your area doesn't have any additional charges for delivery please contact us.

How Long is delivery?

The expected delivery time of each product can be found on that products web page, just underneath the 'Add to Cart' button and are provided in working days (Monday to Friday, excluding Bank Holidays). If you are in need of a product sooner than the expected delivery period please contact us and we can look into the possibility of getting it to you sooner. Buildings which have been ordered with installation can sometimes have an extended delivery time. If the delivery time is an important issue for you please contact us before ordering.

Am I in your delivery area?

The majority of our products can be delivered anywhere within mainland UK. Sometimes there are additional charges for remote areas (e.g. Cornwall, Wales, Scotland). If you want to check a delivery area for the product you are interested in please contact us on 01604 780350 and we will be happy to check for you. A lot of the carriers delivering larger goods don't like getting their feet wet so won't deliver to Islands such as the Channel Islands, Isle of Man or the Isle of Wight. In these cases we can deliver to your nearest Mainland port but you would have to organise the rest of the carriage. The smaller products which go by post or parcel force can usually be delivered over to you at no additional charge please ring us to check. If you are from overseas I'm afraid we can only delivery our products to the UK mainland at this time.