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Your statutory customer rights are not affected
This website is owned and operated by Langhale Ltd, trading as Taylors Garden
Buildings.
Head Office:
Taylors Garden Buildings
Ashwellthorpe Industrial Estate, Norwich, Norfolk, NR16 1ER
Telephone: 01508 489260 / 0845 00 66 286
E-mail: info@taylorsgardenbuildings.co.uk
VAT: 787131902
We recommend that you print a copy of our terms and conditions for your
reference.
The listed terms and conditions shall apply to the sale and supply of garden
products by ‘The Company’ to the entity hereby referred to as 'The Customer'.
Legal ownership of any goods supplied shall remain vested to 'The Company' until
such time that full payment of any outstanding order/invoice monies has been
received in connection with the sale.
Should the 'The Customer' obtain goods prior to full order payment, 'The
Customer' accepts that 'The Company' retains the right to demand and receive
immediate settlement of outstanding monies prior to transfer of ownership, or
the 'The Customer' grants 'The Company' unrestricted access to reclaim the
goods, at which point an order cancellation process shall be instigated.
The saleable condition of the goods prior to any reclaim is sole the
responsibility of 'The Customer'.
1. Placing an order
You are deemed to have placed an order with us by ordering online via our online
checkout process or by placing an order over the telephone. Confirmation of your
order will be sent by e-mail. We will send written confirmation via Royal Mail
on request.
We may not be able to accept your order:
a. Where goods are not available
b. If there has been a pricing or product description error
c. Where we cannot obtain authorisation for your payment.
d. Where it is logistically impossible for us to deliver the goods to that
location, or where addtional service fees apply
‘The Company’ shall notify ‘The Customer’ should their order not be accepted and
inform them of any changes and/or additional charges.
Should the customer accept any revision to their order the order will be
accepted and processed. If declined ‘The Company’ will cancel the customers
order and refund all monies received.top ^
2. Payment
Payment must be made in full at point of order unless otherwise agreed. For
orders over £1,000.00, larger buildings or bespoke buildings we may accept a 50%
deposit at point of order with the remaining 50% payable the day prior to
delivery.
Payment can be made via credit or debit card (we accept MasterCard, Visa,
Switch, Solo, Delta or Maestro), we also accept payment via BACS and Google
Checkout, payment is taken when we receive your order. On-line and telephone
order payments are processed via a secure payment system.
We also accept payment by cheque. (Cheques should be made payable to Taylors
Garden Buildings). Goods shall not be released until the cheque has been
received and delivery lead-times commence from this date.
Credit accounts are available for Local Government Bodies, and corporate
customers, against approved references.
In the case of sales made to customers with credit accounts, payment is due in
full on the terms of credit agreed which shall not be more than 30 days from the
date of the invoice, notwithstanding that delivery may not have taken place and
the property in the Goods has not passed to the customer.
Time for payment shall be of the essence and any failure to pay shall entitle us
at our option to treat the contract as repudiated by the customer, to delay
delivery until paid or appropriate any payment made by the customer to such of
the Goods as we may think fit, notwithstanding any purported appropriation by
the customer (without prejudice to any other remedy that the Seller may have).
Receipts for payment shall be issued only on request.
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3. Delivery
Delivery is included in our prices for most areas of mainland UK, however due to
some manufacturers' policies there may be extra charges for Scotland, off shore
islands and some areas of England and Wales. These areas are detailed within our
product pages either in text or map format. It is advisable to call 01508 489
260 prior to placing your order should you have any concerns over potential
delivery charges.
Delivery lead-times are provided in working days (Monday to Friday, excluding
bank holidays)
Estimated delivery lead-times commence from point of cleared payment, in the
case of orders placed after 12 noon the lead-time will commence from the next
working day. During exceptionally busy periods or in remote outlying areas lead
times maybe exceeded. In such circumstances we will ensure that customers are
kept informed
If you are
having your building installed
independently it is advisable to wait until you have been
notified of your delivery date by the carriers before booking this work.
We also suggest that on receipt of goods
that you satisfy yourself that the order has been delivered in full prior to commencing
installation.
Delivery are made weekdays and typically during the hours of 8.00am to 8.00pm,
however this can vary by manufacturer and ‘The Company’ is not able to offer
timed deliveries..
As ‘The Company’ is not the manufacturer of branded products it can not be held
responsible for any delay in delivery arising from the manufacturer or the
contracted carrier.
Where an estimated delivery lead-time extends beyond that published the customer
may cancel their order without penalty.
The majority of the products offered for sale are flat-packed for ease of
handling and delivery and consideration should be given to the size and weight
of products prior to ordering.
Deliveries are usually to kerb-side only. If access is restricted please let us
know at time of order. It is ‘The Customers’ responsibility to provide
unobstructed access for the delivery to take place. Any failed or returned
deliveries may result in additional charges being passed to ‘The Customer’.
Notification of delivery may be made by telephone call/message, email, fax or by
post direct from the manufacturer, carrier or ourselves.
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4. Returns – Faulty Goods
All goods supplied are newly constructed for sale and as such are manufactured
to match the specifications shown within the product literature.
From time to time we do sell stock clearance and ex display lines, these items
are clearly marked as such and this should be taken into consideration prior to
ordering.
If the product is damaged or broken on arrival you can return the goods for the
supply of a merchantable replacement, or a full refund if appropriate.
Damage should be reported within 5 working days of delivery and we may request
photographic evidence of the condition of the damage or faulty item
In the case of larger products such as sheds, log cabins etc we will arrange
with the manufacturer to collect the goods. For our smaller items it may be
necessary for ‘The customer’ to return them to the manufacturer by post.
It is the responsibility of the customer to retain possession and take
reasonable care of the goods until they have been returned to the possession of;
‘The Company’, the manufacturer or their appointed carriers. We cannot accept
back for a full refund any item which has been assembled or modified in any way.
If on return the product is found to be sound, complete and as describe for
sale, any return charge will apply and will be deducted from the order monies
held at cost.
Reimbursement of rejected goods, less any charges defined above, will be made to
the customer as soon as possible and certainly within a period not exceeding 30
days from the date of return.
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5. Returns – Cancelled Orders
In line with The Distance Selling Regulations, and the Safe buy code of practice
'The Customer' shall have a period of 7 working days after the date of delivery
within which time they may cancel their order for a product with the exception
of goods that have been made to ‘The Customers” own specification
Cancellations should be sent by email, by telephone or by registered post to
'The Company' trading address, quoting the order reference given when the order
was placed.
In the case of larger products such as sheds, log cabins etc we will arrange
with the manufacturer to collect the goods. For our smaller items it may be
necessary for the customer to return them to the manufacturer by post.
It is the responsibility of ‘The Customer’ to retain possession and take
reasonable care of the goods until they have been returned to the possession of,
‘The Company’, the manufacturer or their appointed carriers. We cannot accept
back for a full refund any item which has been assembled or modified in any way.
It is the responsibility of ‘The Customer’ to meet all product return costs and
where ‘The Company’ is arranging collection the customer will be notified of the
return charge prior to undertaking the process.
Reimbursement of cancelled orders monies, less any charges defined above, will
be made to the customer as soon as possible and certainly within a period not
exceeding 30 days from the date of return.
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6. Shortages & Damages
All goods should be inspected on delivery and any shortages or damages
notified to the company within 5 working days.
Shortages and damages should be reported either in writing to the company
address, by email to info@taylorsgardenbuildings.co.uk or by phone on 01508 489
260. We may request photographic evidence of the condition of the damage or
faulty item
Upon approved claims the manufacturer will forward replacement parts, usually
within 5 - 10 working days, subject to stock levels. Please note Taylors Garden
Buildings do not hold stock of branded products.
The company reserves the right to decline any requests should damage or miss-use
of the product have occurred upon the customer’s property or during
self-assembly.
The Company will not be liable for any costs incurred the customer should they
fail to inspect and satisfy themselves that the product is sound and complete
prior to assembly.
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7. Installation Service
Where installation is included or added to an order the customer must provide:
a. A flat completely level base made from concrete or paving slabs, unless
otherwise agreed
b. Unobstructed accesses for the fitting team to the proposed site
c. Clear access all around the proposed site, we recommend at least 1’ clear
access all the way around the proposed site.
If on arrival the base prepared by the customer is not to standard the
installation maybe aborted at the discretion of the fitting team or a disclaimer
signed by the customer
Upton aborted installations the product can be left for self assembly by the
customer, or a new installation date arranged. In both instances a fee of £80 or
10% of the value of the installation, which ever is greater will be charged.
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8. Dimensions, Specification and Accuracy
Whilst we endeavour to give customers every possible means of making an informed
decision including brochures, website content and our customer service. It is
not always possible to give every exact specification or dimension found on a
building or product. If you are at all concerned as regards a product
specification, dimensions, suitability or quality then please contact us to
clarify your concerns.
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9. Complaint
In the event of any complaint or grievance, 'The Customer' is to in the first
instance make contact by telephone on 01508 489260, or by email info@langhale.com,
stating their invoice reference and the nature of their complaint.
All communications of this nature will receive a response outlining 'The
Company's' position and course of action within 3 working days of the issue
being raised.
Should action be required by 'The Company' to redeem a matter this shall be
undertaken at the earliest opportunity with the assistance of the original
manufacturer if deemed appropriate. It is the intention of 'The Company' to
resolve any dispute amicably and to the satisfaction of 'The Customer' at the
earliest opportunity.
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10. Price Match
We try to offer the lowest prices available. In the very unlikely event that you
have been offered this product at a better price elsewhere, please let us know
and we will try to match or beat the price. On occasion we may reserve the right
not to price match where it is not financially viable for us.
These terms were last changed on 16th November 2009 and apply to your order. We
may change our terms and conditions at any time. So please do not assume that
the same terms will apply to future orders.
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